Frequently asked questions
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Collections
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What is the cut off time for booking in a collection?
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How do I cancel my collection?
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Can I rearrange my collection?
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My parcel has not been collected, what can I do?
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Can I have multiple packages collected?
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Do you offer weekend collections?
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Can you collect my package today?
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What time will my package be collected?
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Can I arrange for it to be collected from someone else?
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Will you collect my parcel?
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What is a hybrid courier?
Drop Off Services
Delivery
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Do you offer door to door delivery?
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Can I ship large or heavy packages?
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What is an expedited shipping service?
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How do I track my parcel delivery?
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What time will my item be delivered?
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How long will it take for my package to be delivered?
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My package is lost- what should I do now?
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Do you offer cheap international shipping services?
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What should I do if my package is late?
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What happens if my item arrives damaged?
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My item is being returned what do I need to do?
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Can my item be delivered on the weekend or Bank Holidays?
Pricing and Booking
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What cheap shipping service can I book?
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How do I get a shipping quote?
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Is Parcel Monkey free?
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How is Parcel Monkey so cheap?
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What can I send using your package delivery services?
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Can I add protection cover to my order?
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What payment methods can I use to place an order?
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Why can I not get a shipping price for my destination?
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How much does it cost to ship a package to...?
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What are the size restrictions for shipping my package?
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What is volumetric weight?
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I do not know the weight or dimensions of the package- can I book?
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Why am I being asked to verify my identity?
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Are your services suitable to ship my eBay items?
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What are Parcel Monkey Secret Deals?
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I am a small business, can I make use of your cheap shipping?
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Can I save addresses?
General Enquires
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What is a courier partner?
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Why do I have two shipping labels?
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When should I escalate a conversation with support?
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Can I ship auto parts via a courier?
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I have forgotten my password, can you help?
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Do you offer business shipping rates?
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How do I report a problem?
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Do Parcel Monkey have a contact phone number?
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Can I send clothes via courier?
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Do you have a courier for exercise equipment?
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Can I send to a PO Box address?
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Is it possible to ship a tent using your courier services?
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Can I ship a wedding dress?
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Can I send toys via a courier?
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Can I use Parcel Monkey for shipping vinyl records?
Documents
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What documents are needed to ship outside of the EU?
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When will my label be available?
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What documents do you need to attach for shipping within the EU?
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How do I get my shipping label for my package?
Customs
Common questions about Customs Clearance
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How do I fill out a customs form for international shipping?
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How do I attach my customs documents?
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What is DDU and what is DDP?
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Will my package be subject to customs charges?
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My tracking says there is a customs issue? What should I do?
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How much is UK import tax?
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Why can’t I return a parcel to Amazon?
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Who has to pay the customs duty and how?