Frequently asked questions
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How do I complete a customs declaration form?
If you are new to shipping packages internationally, then completing a customs declaration form can appear to be a complex issue. However, Parcel Monkey make this process nice and easy, as we collect all the relevant customs information for your package in the booking process.
Completing your customs declaration form
You must complete a customs declaration form when shipping abroad. This will include a description of the goods, the value of them and the nature of them – in other words, whether they’re a gift, personal belongings or something you’ve sold.
The customs documents help Customs Officers:
- Find out what's inside the package
- Check if any customs duty and tax applies to your package
During the booking process, Parcel Monkey provides a simple form, which is easy to fill out and covers all the information required, so you don’t have to worry about missing anything out. See the example form below.
For some locations, such as India, you may need to complete a 'Know Your Customer' form. This will be provided by customs for the recipient to complete. It checks the recipient is who they say they are and helps prevent fraud.
Customs declaration form tips:
- Be descriptive of all items inside the package. Provide an overview of each individual item, including the color and quantity e.g. 1 x red t-shirt, 2 x pairs of blue socks.
- Provide an accurate value for each item. Customs will check if you have undervalued an item to avoid fees. They will charge the correct amount and potentially extra handling fees for miss-declared items.
- Print and attach the customs documents to the outside of the package in a clear plastic wallet or envelope. Don't have one of these? Use a normal envelope and mark it as 'Customs Documents'.
- Even if you list the item as a gift, this does not necessarily mean you will avoid any customs duty. The customs officers in the recipient destination will still look at the value of the goods, what the actual contents of the parcel is and check all the other factors that can initiate customs charges.
- Ensure all contact information is accurate so customs can contact the recipient to collect any duties owed. All Parcel Monkey shipments are shipped DDU, so it is the responsibility of the recipient to pay any duty.
Further reading:
- How do I attach my customs documents?
- Customs advice
- What is DDU and DDP?
- Will my package be subject to customs charges?
- My tracking says there is a customs issue. What should I do?
- Who has to pay customs duty?