Change your Language, Currency and Measurement Preferences.

  • Send a Parcel
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Get an instant quote and book now

Get Quote

Get a Quote

kg
  1. Home
  2. FAQs
  3. Customs

What is DDU and what is DDP?

DDU means ‘Delivered Duty Unpaid’, so when your package arrives at its destination country, the receiver will be contacted by customs to pay any customs duty owed before it will be released. If customs are not able to make contact with the recipient, the package could be returned or delayed, which is why it is essential to provide correct contact information. DDP is (Delivered Duty Paid), which means the sender accepts all responsibility and costs associated with transporting the goods. 

All packages shipped via Parcel Monkey are Delivered Duty Unpaid (DDU), which is much easier for the sender as each country we offer shipping to has different rules on what requires customs duty to be paid and how much. It is important therefore to declare the value of your items correctly and provide the correct contact details for the recipient, including telephone number and email address. This information should be provided to us during the booking process on the customs form, which should then be printed and attached to the outside of your box. 

The most important thing about DDU is to make the recipient aware of customs charges which may be due. If you're an online retailer, you should explain how taxes and duties will be handled in your shipping policy and include information on customs fees on your product pages, checkout process and any confirmation emails or FAQs.  

Please note that Delivered Duty Paid (DDP) is not something Parcel Monkey offer. 

Find out if your package will be subject to customs charges. 

Still need help?
Ask a general question
  • Home
  • Send a Parcel
  • Track a Parcel
  • Contact Us
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Domestic Shipping
  • Couriers
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Sitemap
  • Parcel Monkey Reviews
  • © Parcel Monkey 2023
AMEX MAESTRO MASTERCARD PAYPAL VISA

TrustPilot

  • Français
  • English
  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
  • Basket
  • Home
  • Send a Parcel
  • Track a Parcel
  • Login / Register
  • Orders
  • International Shipping
    • Africa

      • Shipping to Algeria
      • Shipping to Kenya
      • Shipping to South Africa
      Africa
    • Asia

      • Shipping to Singapore
      • Shipping to South Korea
      • Shipping to Thailand
      Asia
    • Caribbean

      • Shipping to Haiti
      • Shipping to Trinidad and Tobago
      Caribbean
    • Europe

      • Shipping to France
      • Shipping to Germany
      • Shipping to Ireland
      • Shipping to Italy
      • Shipping to Netherlands
      • Shipping to Spain
      • Shipping to United Kingdom
      Europe
    • Middle East

      • Shipping to Egypt
      • Shipping to Israel
      • Shipping to United Arab Emirates
      Middle East
    • North America

      • Shipping to Canada
      • Shipping to Mexico
      • Shipping to United States
      North America
    • Oceania

      • Shipping to Australia
      • Shipping to New Zealand
      Oceania
    • South America

      • Shipping to Argentina
      • Shipping to Chile
      • Shipping to Colombia
      South America
    • All shipping destinations
  • Domestic Shipping
  • Delivery Services
    • Cheap Ground Shipping Courier Services
    • Cheap overnight shipping services
    • Flat rate shipping
    • Shipping large boxes
    • Small Package Shipping
    • Standard shipping
    • What is ePacket shipping and how does it work?
    • What is expedited shipping?
    • All shipping services
  • Couriers
    • Aramex
    • Australia Post
    • BPost Shipping
    • Chronopost
    • Colissimo
    • DHL
    • DPD
    • FedEx
    • IPS
    • Mondial Relay
    • Parcelforce
    • Purolator
    • TrakPak
    • UPS
    • USPS
    • All shipping companies
  • Blog
  • How To Guides
    • How to attach customs documents
    • How to ship fishing rods
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences