Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

1. Strictly necessary cookies. These are cookies that are required for the operation of our website.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your region).
4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie(s)	Description
laravel_session XSRF-TOKEN	A process cookie that helps us identify you when you for the functional purpose of using our website. These processes include for example remembering you are logged in and identifying the contents of your basket.
UKRedirectModalShown	A cookie we set to remember which Parcel Monkey website you want to use (geographically).
MUID MUIDB _ga _gid _uetsid	An analytics cookie used to collect data about your browser and journey through our website so that we may improve that experience.
__cfduid crisp-client	Functional cookies used to facilitate our customer service interactions via live chat.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.