Frequently asked questions
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What time will my package be collected?
Delivery companies make package collections throughout the day and they do not normally provide you with a set time of when they will come to collect. If you are able to wait at home for the package to be picked up, the collection windows the couriers use are from 8 am to 6 pm.
If the courier does come and you are not in they may leave a calling card with further instructions but if not just contact our customer support team and we will be happy to rebook a new collection slot for you. Parcel Monkey is not a courier so we do not make the collections, but we will contact the service provider and resolve any missed collection issues for you.
Not able to wait at home? Book a collection from a work address. Another option is to leave the package with someone else you know and trust and when you book the delivery company, set up the collection from their address.
If this type of collected service is not suitable for you, why not book a drop off option such as DHL eCommerce, or choose from many of our other drop off services.