Customer Reviews For UPS® Ground
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Dropped and Rolled
By Victor Damu on 15/08/2023
Box arrived with crush edges and rounded corners. Looks like it was dropped multiple times and then rolled down a hill. It iss a wonder that almost none of the contents was damaged. I have used this courier in the past with no issues, but it is still amazing to me the extent of the damage on this shipment.
Parcel Monkey replied on 16/08/2023
Dear Victor,
Thank you for sharing your recent experience with us. We deeply apologize for the condition your shipment arrived in – this is certainly not the level of service we strive for. We're relieved that most of the contents were unharmed despite the external damage.
We take this seriously and will investigate to prevent future occurrences.
Kind regards,
PM Team -
By Paul Baaske on 15/08/2023
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