Parcelforce Collect Europe

Frequently Asked Questions

• What time will my package be collected?

  Delivery companies make package collections throughout the day and they do not normally provide you with a set time of when they will come to collect. If you are able to wait at home for the package to be picked up, the collection windows the couriers use are from 8 am to 6 pm.

  If the courier does come and you are not in they may leave a calling card with further instructions but if not just contact our customer support team and we will be happy to rebook a new collection slot for you. Parcel Monkey is not a courier so we do not make the collections, but we will contact the service provider and resolve any missed collection issues for you. 

  Not able to wait at home? Book a collection from a work address. Another option is to leave the package with someone else you know and trust and when you book the delivery company, set up the collection from their address.

  If this type of collected service is not suitable for you, why not book a drop off option such as DHL eCommerce, or choose from many of our other drop off services. 

  Still need help?

  Ask a general question Report an issue with an order

• Can I add protection cover to my order?

  When you place an order via the Parcel Monkey marketplace, during the booking process you can add protection cover to your item. As long as your item is not prohibited, has been packaged properly and you follow our Claims Procedure, you will be protected should your item be lost or damaged. 

  Some of our services offer no protection cover, but others do and some even offer free cover up to a certain value. You can view this information when you get a price via our shipping calculator. 

  Please ensure that the item is not on the prohibited items list as this will make it void.

  It is also vital to remember your package is going to be sent with global carriers, likely to be handled in various customs and airport departments so be sure to package the item correctly so it is well protected and cannot move around in the box. 

  Still need help?

  Ask a general question Report an issue with an order

• How should I package my parcel?

  All packages should be packed well enough to be transported safely across long distances, potentially being passed through a range of vehicles and warehouses depending on which destination you are shipping to. Always check your items are not prohibited or restrcited too, 

  • Use a sturdy, heavy duty cardboard box to prevent any damage to the goods inside.

  • If the items inside are fragile, make sure they are wrapped separately. Fill any spaces in the box with polystyrene chips. 

  • Seal any openings of the box with layers of tape to ensure the box does not open.

  • Securely attach all shipping labels and customs documents provided by Parcel Monkey.

   

  If you have any further questions on packaging, read our guide and if you are still unsure feel free to ask our Live Chat team for advice. 

  Still need help?

  Ask a general question Report an issue with an order