Change your Language, Currency and Measurement Preferences.

  • Send a Parcel
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Get an instant quote and book now

Where's your parcel going?

Get a Quote

kg
  1. Home
  2. FAQs
  3. General Enquires

I have forgotten my password, can you help?

If you have forgotten your password please click here to reset it and have it sent to your email address. Please then log in, head to account settings and set it as something memorable so you access your Parcel Monkey account and keep saving on your shipping costs. Still stuck, give our team a shout on Live Chat, Facebook or Twitter and we will get you logged in before you can say bananas.

Still need help?
Ask a general question
  • Home
  • Send a Parcel
  • Track a Parcel
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Domestic Shipping
  • Shipping Companies
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Hope for Children
  • Sitemap
  • © Parcel Monkey 2021
American Express Carte Bancaire Diners Club Discover MasterCard PayPal VISA

TrustPilot

  • Français
  • English
  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
We offset our carbon footprint via Ecologi
  • Basket
  • Home
  • Send a Parcel
  • Track a Parcel
  • Login / Register
  • Orders
  • International Shipping
    • Africa

      • Shipping to Algeria
      • Shipping to Kenya
      • Shipping to South Africa
      Africa
    • Asia

      • Shipping to Singapore
      • Shipping to South Korea
      • Shipping to Thailand
      Asia
    • Caribbean

      • Shipping to Haiti
      • Shipping to Trinidad and Tobago
      Caribbean
    • Europe

      • Shipping to France
      • Shipping to Germany
      • Shipping to Ireland
      • Shipping to Italy
      • Shipping to Netherlands
      • Shipping to Spain
      • Shipping to United Kingdom
      Europe
    • Middle East

      • Shipping to Egypt
      • Shipping to Israel
      • Shipping to United Arab Emirates
      Middle East
    • North America

      • Shipping to Canada
      North America
    • Oceania

      • Shipping to Australia
      • Shipping to New Zealand
      Oceania
    • South America

      • Shipping to Argentina
      • Shipping to Chile
      • Shipping to Colombia
      South America
    • All shipping destinations
  • Domestic Shipping
  • Delivery Services
    • Expedited Shipping
    • Flat Rate Shipping
    • Ground Shipping
    • Overnight Shipping
    • Shipping Large Items
    • Small Package Shipping
    • Standard Shipping
    • ePacket Shipping
    • All delivery services
  • Shipping Companies
    • Aramex Shipping
    • Australia Post
    • BPost Shipping
    • Chronopost Shipping
    • Colissimo Shipping
    • DHL Shipping
    • DPD Shipping
    • Mondial Relay
    • Parcelforce Shipping
    • Purolator Shipping
    • TrakPak Shipping
    • UPS Shipping
    • USPS Shipping
    • All shipping companies
  • Blog
  • How To Guides
    • How to attach customs documents
    • How to ship fishing rods
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences