Frequently asked questions
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What documents are needed to ship outside of the EU?
Any shipping customs documents required for your package to be delivered will be provided at the time of booking. The shipping calculator will collect all the required details and auto fill the documents in the booking process.
Make sure you give a full breakdown of the contents in your package such as full description of the clothes you are sending like 1x Red T- Shirt, not something generic like clothing, as it will cause you a delay in the delivery.
Likewise check the prohibited items list before you send, or customs will remove any items that are not allowed and dispose of them, or simply return the package at the expense of the shipper.
If you need help with the customs documents or shipping labels, give our Live Chat team a shout and they can step in and assist.