Frequently asked questions
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Do you offer door to door delivery?
The Parcel Monkey marketplace uses a shipping calculator to find the best prices for shipping your items door to door via a range of different couriers.
With full tracking on almost all of our delivery services, you can follow your package from the moment it leaves you until it arrives with the recipient. We always advise providing the contact number of the recipient so that if needed, the courier can contact them to resolve any issues with the delivery.
Some of our courier services are delivered to a local Post Office, where the recipient will need to collect the package from such as with DHL eCommerce to some remote areas so it is essential to provide a working contact number. Items shipped with Parcel Monkey are also done so DDU, so it might be that Customs need to collect payment from the recipient before delivery. We offer Customs Advice to help with the completion of any Customs Documents.
If you want to know more about what a courier is and how to choose the best service for your package, we can help.